The definition of customer service often describes it as a process, which ensures customer satisfaction with a specific product or service. ![]() This has led to many companies having a dedicated customer service department, but a horrible customer service culture. Customer service is a concept that is often mentioned, but never explained. When it comes to customer service, many people think they know what it is, even though they don’t have a clue. WHAT IS CUSTOMER SERVICE AND WHY IT MATTERS FOR BUSINESS? ![]() ![]() In this article, you’ll learn about 1) the importance of customer service for your business, 2) a short introduction to Amazon and Eventbrite, and 3) what sets both customer service organizations apart from each other.
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